Shipping + Returns
 

UK SHIPPING INFORMATION

We ship with Royal Mail and Fedex, Special Delivery and all our shipments are fully insured (and require a signature on delivery).

We are happy to offer FREE SHIPPING on orders over £150.00.  

Standard delivery usually takes between 5-7 working days within the U.K.

Outside Of The UK

We currently ship to Europe, the US and Asia. Please do not hesitate to contact us for more information about international shipments info@remaylondon.com

General Delivery Information

Delivery time applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland where delivery may take slightly longer.

Delivery times are for in stock products only, our bespoke products do take a little longer to arrive (details can be found on specific product page).

RETURNS

If you want to return a Remay fine jewellery piece, we’ll be happy to offer an exchange or a full refund for pieces we receive within 14 days of your order. If you have any questions or need further assistance, please email us at info@remaylondon.com

Our returns policy:

  1. We do not offer refunds or exchanges on earrings or other pierced jewellery for reasons of hygiene.

  2. The item must be new and unused, with all the labels and tags intact. All purchases must be returned in their original packaging.

  3. After the 14 days have lapsed, any returns or exchanges will be accepted at the discretion of Remay.

  4. Refunds are only made to the card used to purchase the jewellery.

  5. Banks may take up to 10 working days to make credit/debit card refunds. Remay does not accept liability for the length of time a bank may take to process refunds.

  6. Shipping costs for returns won’t be refunded.

Exchanges

Have your eye on another piece of jewellery and want to swap? Email us at info@remaylondon.com with your order number, the piece you’d like to exchange and the piece you want to buy. Once we receive your order, we will ship your new item.

Gift Returns

If you received something from Remay as a gift and would prefer something else, you can return the piece and we’ll provide shop credits for the same value that are valid for one year.

Write to us at info@remaylondon.com and tell us what the item is and who purchased it. Once you return the piece (our returns policy applies here as well), you’ll get a code you can use for your next purchase. You will need to pay any difference in cost and additional shipping for the new piece you choose.

To make sure your returns reach us safe and sound, please use Special Delivery to return your parcel and make sure it is insured for the right value. Remay will not be held responsible for returns that are lost or damaged in transit.